Full Time / Part Time Guest Support
Requirements
In this role, you and a few other team members will be involved in the day-to-day operation of handling guests across the enquiry, check-in and post-check out stage. Your aim is to leave guest with a good experience upon them ending their stay at Bluebird. It will be a fun and eye-opening experience. At the end of your internship, you will enhance your problem solving, communication and negotiation skills – all of which will serve you well in your next step of your career.
Fresh Graduate are welcomed to apply
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Candidate must possess at least SPM, STPM, Diploma, Post Graduate Diploma, Bachelor's Degree, any field
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Responsible and demonstrate good EQ when dealing with customer
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Provide polite and professional working attitude
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Good problem solving and critical thinking skill will be a bonus
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Have basic knowledge on Microsoft Excel
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A background in Hotel Management/Mass Comm/Psychology is preferred
Responsibility
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Ensure accurate and efficient running of check-in/out process via online and offline bookings
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Respond to guest enquiries in a timely and efficient manner
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Manage, record and resolve promptly on guest needs and requests
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Assist with daily reservation process and update guests’ details on revenue sheet in Excel for confirmed bookings
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Liaise with technicians, cleaners or other parties to solve any issues encountered by guests during their stay
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Follow up with guest post check-out to ensure pleasant experience and encourage returning guests
Benefits
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A bonus allowance ranging from RM100 to 300 will be given on top of the Base Salary depending on few key evaluation criteria: i. ability to work as a team; ii. monthly revenue and occupancy; iii. guest satisfaction.
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Able to Work from home and travelling to site is Not Required
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Flex Friday: Every 2nd Friday of the month is an off-day
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Personalized feedback upon end of internship outlining strength and weaknesses
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Free accommodation provided for interns who are travelling to work in KL from other states (T&C applies)
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Mobile phone Allowance
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Work 5 days per week